Acquisition

Contents

Acquisition topics

Definitions

General definitions

Building strategies

Developing plans

Acquisition stages
Acquisition approaches
The agreement approach
Options for acquisition
MoUs and MoAs
Some e-business myths

Managing an acquisition

Managing an acquisition
Keeping control

Evaluating proposals

Evaluating proposals
Evaluation matrices
Evaluating providers

Tender development

Software maintenance agreements
Web development contracts
Performance payments

Outsourcing topics

Definitions

The phases of outsourcing
Internal and external customers
Internal and external providers
Service level agreements

The basics of outsourcing

Top 10 reasons of outsourcing
Considerations for outsourcing
Outsource or contract out?
Using consultants

Quality of service
People and tasks
Roles and responsibilities
Communication and reporting

Practical considerations

The outsourcing three-step
Disengagement

Specific examples

Outsourcing information systems
Outsourcing the finance function
Outsourcing e-business

Service levels

Strategy
Business needs and SLAs
A template for SLAs
Developing service levels
Changing service levels
Problem solving

Service providers

Partnership
Characteristics
Relationship
E-business

Proposal topics

Bid management

The role of bid management
The basics of bid management
Consultants in bid management

Project topics

Project diagnostics

Definitions
Content
Nature
Size
Current status
Diagnosis timing
Diagnosticians
Project documentation
Diagnosis tasks

Web review topics

Definitions
Due diligence

Site design