These Topics pages suggest some practical considerations that should be borne in mind before an acquisition process gets under way.
Quality of service
The impacts upon the quality of service can come from the structural hierarchy of the organization, from the reasons for the outsourcing, from changes to the way that communications work and from the fact that services are being formally specified, possibly for the first time within the organization.
People and tasks
The impacts upon people and tasks can be managed in a number of ways. This Topic offers guidance on making sure that these impacts will be managed properly.
Roles and responsibilities
There are likely to be changes to the roles and responsibilities of people who provide input to and receive output from the processes that are to be outsourced.
Communication and reporting
The impacts upon communication and reporting may often not be understood. They can, howver, have a profound effect on the customer organization.
Copyright © 1996-2024